Nathan & Nathan, located in Birmingham, Alabama, is a law firm that has received mixed reviews regarding its customer service. While some clients express frustration with long wait times and communication issues, others highlight the professionalism and helpfulness of specific staff members, such as Latoya Peterson and Nyoka, who provided exceptional assistance. Overall, it appears that while the firm has room for improvement in responsiveness, there are instances of positive experiences that stand out amidst the challenges.