Rocket Lawyer makes the law affordable and simple. Create and sign legal documents online, get legal advice from attorneys, incorporate your business, and more!
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Rocket Lawyer makes the law affordable and simple. Create and sign legal documents online, get legal advice from attorneys, incorporate your business, and more!
Rocket Lawyer, based in Ogden, Utah, provides legal services and assistance in various categories, including Attorney and Lawyer. While some users have expressed frustration with billing practices and customer service responsiveness, many have praised specific representatives like Deandra and Savannah for their helpfulness and dedication, highlighting positive experiences with document filing and customer support. Overall, while there are mixed reviews, some customers appreciate the assistance they received and the quality of the documents provided.
*** Caution *** Tried the free trial, they couldn’t do exactly what we needed which is fine, so we simply canceled the trial 6 months ago. However, they continued to charge us $59.97 for the next 6 months. We called 4-5 times to ask for them to please cancel and refund. Customer Service admittedly said that they see where we have called and cancelled several times !!! However, they say that they can issue one refund due to their policy. Despite the fact that we tried to cancel 6 months ago and several since. We cancelled again today, so we will see again if they actually do it. Till then I guess we are just out $359.82… (To Be Continued)
Absolute worst. They get you to enroll in free trial and then never alert you of their $40 a month AFTER you signup. It is in tiny “*terms and conditions* when you sign up. You then are never alerted each month as they take $40 as a charge on your credit card. In addition, they never email you or send text each month they take this. Finally they only partially refund you when you find out and demand a refund!
We are disappointed with Rocket Lawyer’s lack of responsiveness. After multiple calls, voicemails, and emails to their Trademark Department, I have yet to receive a response. We have an urgent Statement of Use (SOU) filing with the USPTO, and despite Rocket Lawyer handling our initial trademark application, their support has been completely unresponsive. If you need reliable legal assistance, I would strongly reconsider using their services.
