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Potts Law Group in Addison, Texas, has received feedback highlighting a need for clearer communication regarding billing practices. While clients appreciate the legal expertise, many have expressed a desire for more detailed descriptions of services and proactive updates on costs. Overall, there is an opportunity for Potts Law Group to enhance transparency and ensure that clients feel informed and comfortable with their billing.
I found that invoices contained vague descriptions and unexpected charges, making it difficult to track exactly what I was being billed for. There was little communication about escalating costs, and I was blindsided by charges that far exceeded my expectations. It felt like the meter was running at every opportunity, without proactive updates on costs or a clear breakdown of what was necessary versus excessive.