Legal Aid of East Tennessee, located in Knoxville, Tennessee, provides legal assistance to those in need, although experiences with their services appear to be mixed. While some clients express gratitude for the support received, particularly in successful cases like rent disputes, others have raised concerns about communication issues and the demeanor of staff members. Overall, it seems that while there are positive outcomes for some, there is a significant need for improvement in customer service and case management to better serve the community.