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Rouzard & Rouzard LLP, located in New City, New York, is an attorney and lawyer firm that has received mixed reviews from clients. While some experiences highlight significant frustrations with customer service, including rude behavior and unprofessionalism, there are also indications that the firm has the potential to provide good service if communication improves. Overall, the general sentiment suggests a need for better client interaction and responsiveness to enhance the overall experience.
Worst experience ever. Despite arriving promptly at the agreed time, I was left waiting outside for 15 minutes with no acknowledgment. I rang the bell three times, knocked twice, and even called the phone, only to hear it ring and then be deliberately hung up. When he finally addressed me, he falsely claimed I had arrived 30 minutes early, which was untrue, and his tone throughout the interaction was rude and unprofessional. This behavior was unacceptable and demonstrated a clear disregard for basic customer service standards. DO NOT BOOK HERE!!!
Set up and paid for an appointment. Arrive there and he tells me to leave because he is going on a trip and will not give me a refund. Had to call secretary and complain to receive my money back. Disgraceful.
Great service