Washoe County Public Defender in Reno, Nevada, serves as a local government office providing legal representation, but reviews indicate a significant divide in client experiences. While some clients praise attorneys like Kate Hickman and Kendra Bertschy for their dedication and genuine care for their clients’ well-being, others express frustration with communication issues and perceived indifference from the office. Overall, the feedback highlights a need for improvement in client relations, while also acknowledging the valuable contributions of certain defenders who truly advocate for their clients.