Heart of Florida Legal Aid, located in Bartow, Florida, offers services in Divorce Law and Family Law, but reviews indicate a significant level of frustration among clients. While some individuals have praised specific attorneys like Tyler Shortsleeves and Terri S. Rawasia for their dedication and support, many others express dissatisfaction with the overall service, citing rudeness and a lack of compassion from staff. The contrasting experiences highlight the need for improvement in client interactions and communication within the organization, as some clients feel neglected and dismissed during vulnerable times.