Robert G. Moore, Attorney at Law

Our Placer County lawyer declined the case once we went to trial due to medical reasons and the long commute. This left us scrambling two weeks before trial to find a new lawyer in Amador. We scheduled a phone consult immediately after court. We were frazzled and overwhelmed and fearful. Hiring a lawyer is scary enough because you don’t know if you’ll be over-billed or if they will be diligent enough with your case. There is so much on the line. It was NOT made clear to us that we should call in for the consult. We had spoken to the office on speaker so we both had the same understanding; they would call my husband. He even confirmed it would be the same number on the caller ID so he would know to answer because he would be at work. It was never told to us that failure to call results in being dropped and you cannot reschedule, even though this is allegedly a strict office policy. He texted me every few minutes and kept saying no call, no call. I told him at 11:10 to just wait until 11:30 and call them because maybe they were held up in court or on another call or in a meeting. Lawyers are busy and we are so desperate for counsel in an area with very limited options so we are trying not to make waves. He called at 11:30 and was told he was supposed to call in and that it’s against company policy to reschedule. Of all the lawyers we have had to deal with through the last 6 months not a single one has asked us to call them. It didn’t even cross our minds that we could have misunderstood. We would have paid a convenience fee or a consult fee for having to reschedule for our misunderstanding or anything that could have been worked out, but we were met with a hard no and for the first time were told it is office policy not to reschedule. If you are scared and fearful and stressed about your legal situation this is not the lawyer for you. They are rude. They are not personable. They do not care about you as a person or your case.