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Caldwell & Associates from Philadelphia, Pennsylvania, received mixed reviews regarding their customer service, with some customers expressing frustration over persistent calls despite assurances from the legal team. One reviewer mentioned encountering rudeness from a staff member who dismissed their concerns and hung up abruptly. Despite these challenges, the firm may benefit from addressing communication issues to enhance their overall customer experience.
Recently I got several calls on my cell phone for a person that I do not know. The caller read me a case number and told me to call the plaintiff, with turned out to be Caldwell and Associates.
I called the number provided and spoke with their legal team. They let me know that I would not be receiving any more calls. However, since then, I have received six more calls, and have called many offices to try to track down who is doing the calling…to no end.
I recently called this law office back and they insisted I was NOT getting calls and that the “process server” who called me did not have my number any longer. The gentleman who I spoke with was rude and talked over me while I was asking for very simple information. Eventually he hung up on me.
Terrible customer service and apparently, terrible manners.
