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Cloud Willis & Ellis, LLC in Mobile, Alabama, is a law firm that specializes in real estate and general legal services. However, many reviewers express significant dissatisfaction with the customer service, highlighting experiences of rudeness and poor communication when attempting to get assistance. Overall, the sentiment reflects a strong need for improvement in client interactions to foster a more positive experience.
By far THE WORST customer service I have ever received. Whomever answers the phone here should be let go. I was calling asking generic questions and was continually interrupted. When I asked to please stop interrupting me so that she could hear what I was actually asking it only made her worse. Then when I asked to speak to a manager I was hung up on. I hope there is no one out there expecting them to help their situation.
Got a call from this firm asking for my son. He was not available. Woman got snotty with me and I got angry with her. She hung up. I hope she had a wonderful day.